You Z guys need to get your service folks to work with Consumer Affairs like those of us on the G side have. I went to my service guy first and mentioned that I saw there was a fix for the problem. He discussed with the CA folks when he saw them and he called me in for the fix. I've seen where some others have gone straight to the CA folks first, and that may work, but I felt that I owed it to my service guy to go to him first since he had done a great job on everything else that I brought him, and I had already had him hunt for the problem before.
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