I used to work at a dealership and I can almost guarantee you they knew that the car was already sold you but it’s not that often that someone walks in and is ready to pay full price and walk out with the car, they knew you’ve waited this long so they figured you would wait another month or two if they fed you a story, they would rather not lose the sale to that guy by keeping it for you since the guy was ready to go then and there, instead they would tell you one more month and get two cars sold instead of one. It’s a **** move but at the end of the day there still walking away with at least one sold and possibly two, at the end of the day money is what matters to businesses. Customer service only exists when it’s essential to get more business.
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