It's pretty simple, the front suspension can not be aligned. If it is not driving straight then something is bent. Actually toe-in/out can be adjusted but if everything was good and suddenly changed then something got bent. They should be able to correct your current situation by adjusting and centering the toe but it would be good to find the cause.
I can't understand how they wouldn't have a copy of the service manual yet (they get them on CD), you could always print out the relevant pages and hand them to him.
Pretty sh**y service.
Last edited by ChrisSlicks; 04-09-2009 at 08:40 PM.
Reason: added info
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