I would use all those good points you made about customer service and give their general manager an earful. Then I would ask for a refund and walk away. They just lost a customer, especially one that was willing to put down a lot of cash (which to me is a waste of money).
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"Once you go Asian, you never go Caucasian." 
"I talk to myself, and when I do that, I know I'm talking to an intelligent person."
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