I bought a red 09' Nismo through internet sales. The negotiation and the sales process was OK. The problem started the next day. I found the usual paint cracks near panel lines which is common on Nismos. The driver side floor panel cover was loose. And worst of all, the are really bad swirl marks all over the car. The dealership used a rotary buffer and f'd up my paint while I was signing the paperwork. So I went back right away and complained. They fixed the floor panel. I had to wait 3 weeks for touch up paint arrive. They touched up the paint cracks. They wanted to remove the swirl marks by polishing it again. I was like "not no, but hell no". So they approved for me to use my own detail person and reimburst me for the swirl removal if I get an written estimate. I got estimates from different detail shops, and the cost was about $400. In the mist of complaining about the swirls (over a month), I found out they'd left the spring spacers from my front suspension. They should have been removed during sales. I was basically driving car for 500 miles without any front spring compression. So I wrote a complaint email with all the troubles I've had and forwarded it to the sales guy and asked him to forward it to the management. 2 weeks later, still no body contacted me. So I went into the dealership and complained again. The sales guy told me to write a letter and mail it to the General Manager. I wrote it. 2 weeks later, still no one contacted me. So I went in again and the sales guy told me to write to another general manager. So I told him no, and that he should get the manger to call me. I threatened to contact Nissan motors, and the better business bureau. Still took a week later before the executive assistant contacted me and offered me $100 and said no one charges $400 to remove swirls. So I threatened to tell the story to the whole entertainment industry which I belong to. Then she said she would get back to me. Then the service director wanted to look at my car. This was 3 weeks ago, and 4 months into the initial complaints. The service Director said he'll get the estimates approved himself. Just to be nice, I told him if he couldn't get the $400 approved, just pay $250, and I'll take the rest in parts/service credits. Now, 3 weeks later, still no approval for the swirl removal. This dealership chain is not that big. The service director tells me to wait a little longer. There should be an answer soon. What's there to wait for? Its not like the dealership is that big where they have 1400 people working in 38 departments. So now I am going to start a case in the better business bureau, and with Nissan Motors. I will also take them to small claims court. Again, don't buy any Nissans from Glendale.
