Quote:
Originally Posted by Liquid_G
huh? I've ordered both the side skirts and rear valence from them recently, didn't have any issues with them.. and they seemed like decent guys in my communications with them.
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That's because you didnt have any problem with the products. I ordered a rear spoiler s tuned from them, and I had some major issues with them. If you take a look at the discription now on the page,
Please note: 370Z models without the Aero Package's Rear Deck Spoiler will require holes to be drilled in the rear hatch. 370Z models fitted with the Aero Package's Rear Deck Spoiler will require existing holes to be filled and new holes to be drilled
Back then when I bought the spoiler, the discription says there will be no extra drilling if I had the spoiler that came with sport package. So I thought, dang that's a real ez thing to do myself then. I tried to install the spoiler myself at first, but there isn't anything that tells me how to take off the old one, which I ended up tearing the old one apart(I actually don't blame them on this part). Here comes the gey part, after I tried the fitting with the new spoiler, ONLY 4 bolts that fits the existing holes AND 4 extra holes were EXPOSED. I mean come on, if I knew that in the first place I wouldn't even have purchased it since it's such a pain. I ended up taking it to the shop and had the guys patch the holes, paint the whole trunk deck and install the spoiler, luckily it only costed me $350, which was dirt cheap. Then I reported my problem to Z1 people, they replied to me in words such as " we have sold many of them and they had no problem ". I then realize they probably don't even know what I was talking about, so I shot them another email with pictures that shows the 4 extra exposed holes. Then they replied to me," Oh I see what you talking about now, we will try to test ours tomorrow." I mean WTF? They sell stuff that they don't even test out themselves? Then later then comfirmed my problem was legit and did nothing about it later other then changing the description on the page. Does that mean I was meant to be the someone that fell for it? I spent all the effort and money just to tell them what problems they have and not getting anything back from them. I emailed them later saying that they need to make this up or do something, they simply just ignored my email.
They're things are cheap, but I would never buy from them again, it seems like they just don't undersant how cumstomer service works.