Quote:
Originally Posted by PapoZalsa
I didn't! She told me I could not speak with anyone else. In another words she was the last line of defense...BS. 
But I'm not done with this issue, just been busy having an issue with my broken heat pump for weeks, finally fixed.
But I'm going to get to the bottom of this BS!
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Simple, get her name, and call back, and demand to talk to a supervisor.
If that doesn't work, there are ways to get some higher-up's attention...you just have to be more persistant than to let someone with a 'tude problem.