3/1/2010 @ 8:29am CST
To Eaton:
I am contacting you about one of your hose products that put me in a very dangerous situation recently. I purchased the AER-FBN1000-10 Aeroquip Socketless Hose and installed it on an oil cooler on my car. I followed these instructions and it was performing admirably.
http://www.the370z.com/diy-section-d...ttsa-pics.html
However while driving on Friday (2/26/10) the hose connecting to the front of the oil cooler let go and dropped all of my car's oil onto the road. As you may know, this could have been the end of my engine, but I recognized the problem and shut it down before any damage occured.
What I'd like to know:
1) How could this have happened if I installed the product correctly?
2) How to keep this from happening again (add clamps?)
3) Why should I trust clampless hoses (especially your products) now that one let go and cost me $175 (tow & parts) and a full day of labor to clean it up and put the car back together?
I will be posting our correspondence on
www.the370Z.com forum so the folks who are purchasing your products (including me) can be reassured that we are working with a upstanding and reputable company.
Thank you for your help and prompt response.
Kevin Kelley
kelleykm@gmail.com