Originally Posted by RogueDPS

I had a scheduled oil change so I called ahead hoping they'd order the parts so they could do both (since the hatch hasn't opened properly even once for several months). I didn't expect they would. And they wouldn't. Oh well.

When my wife brought it in they were unfamiliar with the issue. When shown the TSB the desk guy became condescending and patiently explained to her that these were only for cars having issues. That pissed her off. You don't want to piss her off. Long story short, he put his tail between his legs and ordered the parts. Now we wait . . .