Originally Posted by Ghostvette

Our 'part-time' QA person is making my life difficult. A problem that would have taken 30 minutes to resolve face-to-face took all day and it's still not resolved. There were errors made on the paperwork (we did not correctly identify the part when it was returned to the vendor for testing and they returned it as their part number. We had shortened the power wires and added parts so it could be installed in our application, which altered it's local part number. It went to the vendor and was returned after their testing with our parts still attached.) She returned the item to stock under a part number that IDs the part as a motor with 36" power wires, when it was in reality, a motor with 8" power wires & added parts. It is technically non-conforming, because she didn't properly document the part on the original non-conforming paperwork.