That is incorrect. In many instances, depending on the policy, the customer has the change to purchase an OE endorsement that allows them to have only OE parts on the vehicle. If the policy doesn't have that endorsement, the insurance company can use LKQ and A/M parts if available, and only if they are insurance quality. If for any reason the LKQ part or A/M part that was sourced isn't insurance quality, than the next step is the usage of OEM parts.
It is very important that you read your policy and have detailed conversation with your insurance agent.
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