Quote:
Originally Posted by Boosted Performance
I have asked COMP for a follow up on this. With any product you will be given a warranty period...this includes the vehicle itself. You can buy a brand new one with 3 year, 40k warranty...and warranty expires which ever one comes first. Drive it 40k the first year, warranty is up, drive it 2k in 3 years, warranty is up.
No matter what brand you get, it will be the same.
It is not in my control. This is just the manufacturer warranty policy. I have covered many things from my end for so many customers in the past, and always work with the compone to suppliers to get the best service for all customers.
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You're right in that you have no control over manufacturer warranties.
That being said, the description of your product on this site is woefully out of date. I didn't know I was getting an air-cooled turbo until I read the install guide - which JLarson had to supply me as you did not provide a copy - and asked you about the lack of coolant lines in the parts you shipped. I had to eat the cost of heat wrap for those lines, which I purchased in anticipation.
I will also say that the instructions themselves were terribly out of date, none of the pipes were labeled, t-bands were missing, the flanges on the IC were a mess (while not your fault, the 6 week delay in shipping new brackets was) and communicating with you was a challenge as on multiple occasions it took two or more weeks to get a response to emails and I thought you caught COVID and died.
I will finally add that, according to COMP's invoice, you placed the order for the turbo in mid-April, almost three weeks after it was 'supposed' to have shipped, two months after I sent you $4,304.99, the balance of payment for the kit, and several days after I sent you an email asking about its status.
You make a good product. If I could do it over again I'd pay the extra $3k for a F.I. kit and save myself the three months of stress and looking up Canadian estate law cause I thought you died.