Quote:
Originally Posted by JLarson
Absolutely agreed. I really hate outsourcing, I hate layoffs, and at my company we've been fortunate that we've managed to preserve manufacturing here in the US for as long as we have. We just had a 40 year employee retire, and we've got a fair number with 25 - 38 years here. However, we do need to capture their knowledge, because eventually they are going to depart, one way or another.
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The challenge is identifying what precisely they know. Sometimes it something as simple as how to use a tool or how to get things to work with what's on hand. Tribal knowledge is hard to put down on paper, most of what I know didn't come from a book. It came from doing things the hard way, breaking what I was trying to work on and figuring out the right way to fix it. You can be told and shown how to do something, but until you do it, and fail doing it, it doesn't stick.
I suppose the best way is to have each SME have a shadow that can learn from them, but that is an expense that most companies won't do. Most SMEs have knowledge that the company isn't paying for, the company pays for what they know to do their job and that's it. It's unfortunate.