Quote:
Originally Posted by Ghostvette
One of the IT guys at the hospital my fiancee used to work at, got written up for 'not writing down 'verbatim' a trouble ticket call.' Talk about a crock of chit, every call center I've ever worked at said, 'record a summary of the call'.  |
9/10 I never record or write down a ticket unless I know it'll be a difficult issue. I am not going to waste 5 minutes generating a ticket because a user gets a pop-up within Outlook that an add-in stopped working.