It sounds like you have a problem with the security system (fob, antenna, electronics, etc) and the car is not going into "unlocked" mode. You may be able to put the fob into the fobgina and get the fuel door to open (may have to put car in On mode). IIRC, there is also a button in the cabin for opening the fuel door (but it's been a while since I owned a Z).
The FSM will be your best source of information - although the parts on security tend to be vague. Link to FSM in my sig.
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