This is surprising. I would ask for more information.
If you had been doing your oil changes on time there's no way
you should have a failure do to "sludge" at 25K. You would have
had to be using some old rotten ash based Pennzoil for this to happen.
Ask the dealer to explain a little more as to what happened.
Have them show you the build up. This just seems fishy.
Either way I am sorry to hear this happened to you.
Good luck with getting this resolved.
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