From what I've read and my personal experience, they seem to be selective on who they want to help and treat fairly. They seem to be amazing when they do decide that they want to help you with what you need.
I'd say if you could get a good price/deal on the part(s) you're looking for, why not buy it from them. Don't expect too much in terms of customer service though..
For me, I will never go to them again for anything, ever.
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