That stinks! Sounds like Charles has accepted the fault and is looking to make you whole. How many vendors start with that out of the gate?
What was the total time/money lost? Provide a receipt for what it cost to have the shop clean up, hold the car, extra day from work, etc. That at least provides both parties with a verified starting point towards resolution.
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'16 Pearl White Sport | Stillen Gen. 3 | Motordyne ART | Motordyne Shockwave | ZSpeed | Powertrix | EVO-R | Aeroworkz | Nismo | Z1 | EcuTek | Tuned by Seb @ SpecialtyZ
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