So apparently a missing contact List within the Global Address drop down portion of Outlook was missing for a user. The ticket got escalated 3 times before it landed in my hands. Not a single person checked the users personal contacts within outlook. Low and behold after 5 seconds of "searching" I found it.
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I AM FLOOF! SOMEBODY FLOOF MY HORN!! ALL HAIL THE FLOOF!!I JUST FLOOFED ON THE FLOOR
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