Quote:
Originally Posted by Threadlocker
Most dealerships operate this way, especially when it comes to cars over 8 years old. Let's face it, why should they help you? If they goodwill your fob programming, will you return to them for oil changes, general maintenance, and other repairs? Probably not, you're a dead end, the car is out of warranty, and right now you just look like someone trying to get something for free.
I'm not saying you're in the wrong, but the dealership's position on this is an obvious one. Also, calling your problem "simple" shows a lack of respect for other people's time and knowledge.
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Why should they help me? Because I bought a brand new vehicle from them which had faulty parts on it. They should (and have gotten) want my repeat business, which they aren't going to get again. A half hour of their time which literally costs them nothing but whatever they're paying a tech for labor would save them a customer that they could (and likely would have) made thousands off of in the future. If nothing else, for them it's just bad business. I realize I'm just one guy and my money doesn't ultimately matter to them, but bad business is still bad business.
The first time it failed, it was covered by a recall. Nissan has admitted that this is such a widespread problem that they've a) Had a full recall campaign for this specific problem and b) Created a part specifically to bypass their old faulty piece of crap part that continues to fail. Tell me, why should their original steering locks be covered under a recall but not their newer revisions that continue to fail? I mean, you're clearly trying to defend Nissan/Dealerships here, but give me one good rational reason for this other than the fact that Nissan doesn't want to fork out money despite knowing that this continues to be a problem?
Your slippery slope argument is invalid. I'm not asking for free oil changes, free general maintenance or free other repairs. I've already paid for all of those services to be performed AT the dealership. Why even bring that stuff up? Rational people are capable of understanding that not all situations are created equal. Look through these forums and tell me if you see a single other part on 370z's that gets discussed for being prone to failure over and over. There isn't one. When people buy a new vehicle, they expect to have to pay for routine maintenance and possibly, eventually, repairs. They don't expect that their anti-theft devices will continue to fail over and over and over again because the parts are defective.
My problem IS simple. I need keyfobs reprogrammed. That's it. You don't think that's a simple problem for the dealership to deal with? Referring to a problem that a dealership could quickly and easily solve as simple in no way means that I don't respect people's time or knowledge. It literally just means that it's a simple problem, because it is. You sure come to some strange conclusions. If I referred to an oil change as simple would that be an insult too? Or tire rotations? You know, normal stuff that a dealership is capable of dealing with quickly and easily just like a fob reprogram? Give me a break dude.
Despite this, I don't put most of the blame on the dealership. I put it on Nissan as a company for not having an ongoing recall campaign for all steering lock related issues that continue to plague people. Nissan should stand behind their products and clearly they aren't doing that.