Most dealerships operate this way, especially when it comes to cars over 8 years old. Let's face it, why should they help you? If they goodwill your fob programming, will you return to them for oil changes, general maintenance, and other repairs? Probably not, you're a dead end, the car is out of warranty, and right now you just look like someone trying to get something for free.
I'm not saying you're in the wrong, but the dealership's position on this is an obvious one. Also, calling your problem "simple" shows a lack of respect for other people's time and knowledge.
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Not the alpha male, go ask someone else.
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