Thread: The New "What did you do with your Z today" (with off topic replies) XXXIII
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Old 07-10-2019, 10:39 PM   #5183 (permalink)
redondoaveb
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Originally Posted by BettyZ View Post
The packing list had a section on damages. First time I ever read one of those and thank God I did lol. If you refuse acceptance, you waive your right to a claim. I accepted it as damaged, with the specific damage noted on the form. The carrier will send out a damage inspector and then pay the claim to Seibon or THM, forget which.

Called THM before I signed and their customer service guy was very helpful in telling me what to do. Told him I wanted a replacement rather than a refund. I'm in a bit of a time crunch as I leave for a 3 week road trip in 12 days. He said they should be able to get me a new hood by next Friday. If that one is also damaged, I have half a mind to make a road trip detour to City of Industry, pick up a hood at Seibon's warehouse, and install the damn thing in their parking lot lol

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Sounds like you did everything correctly. It's a good thing you opened it in front of the freight guy. Good to see THM working with you to get it resolved in a timely manner.
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