Mike is the owner, he should care about his workmanship, customer satisfaction and overall business and personal integrity. I do believe that this case would qualify for. BBB report and investigation. You paid for services that were not completed. Your car, at that point, was held for ransom. That is NOT a good way of doing business, anywhere. Hold your position, be firm, do not get confrontational and do not back away until you are satisfied. Make the time to get this settled. Issues like this don’t get resolved because consumers shy away or are simply too lazy to deal with it.
|