One thing I have learned as I have gotten older is to be a Confident Customer.
You were treated badly and their customer service was way out of line, but you still did business with them. Even after hearing them berate a customer over an increase on his bill from a previous quote!
You inquired with shops that handled the job before, but were unwilling to get on their calendars and use patience. You get to Whiteline and they tell you "Nope. Never have done this before, but yeah, we'll take your money."
Even in this compliant, you make excuses for them. Good professionals don't just try to make it work. Good professionals double check their work to ensure it's right and don't wait on the customer to figure out that their work was shoddy.
In the end it looks like lesson learned, so that's good.
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