Quote:
Originally Posted by Zaisersoze
Thanks so much Itullos.
I will definitely request a meeting with the General Manager. I am definitely taking all the notes I can and exploring all options.
|
So the dealership decided to make another pass at my car, and they admitted the problem was that the third party warranty company paying only a set amount for diagnostics and that the diagnostics required more time. The service advisor said that the Master Tech had been looking at my car for three days and that's why they gave up. I just don't think it should take a Master Tech 3 days and still not know what to do.
I also think they have been playing parts darts-- just replacing whatever the codes tell them to do and hoping it works. For example, they told me that last year "they replaced the ABS and they got lucky that that fixed the problem." I just think that you should be able to diagnose the problem, then fix it instead of having to go back and just replace expensive components until the car works.
I have asked for all the paperwork so I can review what they have done to my vehicle. On your advice, I asked if they looked at the CAN bus. We'll see how this plays out from here.