babyzilla

My cousin was on his way to work today when I guy changed lanes and clipped him. The both stopped on the side of the road, but the guy took off immediately after. My cousin followed him and dialed 911. He told the operator the licence plate #, but the operator was apparently no help and and said to just file a claim with the insurance. My cousin stopped pursuing the guy since he was driving very dangerously and weaving between traffic. He's a little shook and doesn't remember the license plate off the top of his head. He called Statefarm and they said they would put in a claim and he has to pay his deductible, but his rate will go up (way to make him feel better). I was under the assumption either he or the insurance could get a record of the 911 call to get the licence plate #. Do any of you have any suggestions? It's a really crappy situation and I feel bad for him.