The other day I checked my Best Buy credit card online the other day and noticed that the recurring payment I set up did not save. In fact, it did not even save the payment method
I made a manual payment and noted there was a $27 late fee
I called the bank this morning and the automated system asked if I was calling about the late fee. I said yes and the machine said it had good news and could credit the late fee. What an age we live in lol