Nissan 370Z Forum - View Single Post

Nargrakhan · 07-06-2018, 02:43 PM

So I ordered a 2018 North America map update for the navigation system in my 370z Nismo Tech (2015). It now repeats endlessly on DVD #3 with the following error:

The map update did not finish normally. Once you stop the engine, wait for 5 min, turn on the engine again and restart the update.

I do that and it just repeats over and over and over again.

Always wants DVD #3. If I try another DVD (or turn it on without a DVD) it says:

The map update is incomplete. Pluease insert the DVD number 3 with the updates.

Now the navigation system and the DVD update are OEM. No customization whatsoever.

I called Nissan Navigation Support and they send me another set of DVD's claiming the first set were bad. No dice. It gives the same error.

I called Nissan Navigation Support again and they tell me, "it sounds like your navigation system is incompatible with our discs. Go see your dealer."

W.T.F.

They're the ones who provided me the DVD. TWICE. How can they be incompatible?

(version X9 according to the box)

So anyways... after being on the phone with those clowns, I learned something interesting: 370Z Tech Nismo isn't listed in their system. In fact, the lady thought it was an Infinity at first, because she couldn't find it under Nissan. What they did find was 370Z Coupe and 370Z Roadster. So for the sake of simplicity, they're categorizing my car as a Coupe.

I call the dealer to setup an appointment, and just like me, the Service Center is confused how a bad Navigation update is suppose to be their responsibility. They're willing to take a look for no charge on Monday, just as a courtesy, but I'll have to wait if there's a line (a freebie walk-in more or less).

So questions:

#1: Am I being ******?

#2: Is the X9 version the correct one for a 2015 Tech Nismo?

#3: Has anyone ever ran into a problem like this?

#4: Should I ask the dealer to try anything specific to save both our time?

Nothing else in the "infotainment" system is broken. The Sat Radio, FM Radio, Gas Mileage menu, Music Player, etc... they all work. It's just the Navigation System that's down.

The DVD set included a firmware upgrade (Disc #0 it's called). As per their instructions I did that first and it was applied successfully (nothing changed except the firmware number -- no new features or anything).

Forever stuck on DVD #3... with 2 boxes of "Brick-o-matic" disc sets apparently.