Update for those of the interested variety.
Ptuning sent me the file 2013, i have a 2017. This was my old car so i don't think that would've worked. They search for my tune from august of 2017, and conclude it was on a computer that had become corrupted, huzzah!
At this point i have the Ecutek support and Ptuning copied on every email. I have collected a ROM dump per Ecutek's request and will be doing a log of trying to go through the process of switching maps. So, at this point, i am still SOL on these features.
I am about 3 hours away from PTuning, so it's not an easy pop in for me. I said that if no solution or fix was found then i would expect a retune. I didn't blame the shop for this, as it seems to be quite the mystery. PTuning told me we would cross that bridge when we get there after we see what Ecutek comes back with.
I hate to be a negative Nancy, but am i wrong to assume i should get a retune at no cost (save for my gas money i'll have to spend)? I would imagine that if it wasn't anything the tuner had done incorrectly, then maybe they should be reimbursed from Ecutek if it was some sort of software glitch? Again, they haven't said no to this, they just don't seem to want to admit it right now.
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