This is a new one.
Co-worker: Email says to use your network ID and the password of xxxxx. Nobody on our floor can login with those credentials.
Me: Are you using Your Network ID as the username?
Coworker: Yes, Your Netowrk ID is what we are all entering into the field.
Me: You are literally typing in Your Network ID and not the username you use everyday to login to the computers?
Coworker: Oh. We each have to type our usernames in the username field?
Me: That would be a good start.
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