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Old 09-07-2017, 01:52 PM   #1703 (permalink)
Misnomer
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Join Date: Nov 2013
Location: Falls Church, VA
Posts: 95
Drives: 2020 BMW M240i
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In June 2015 my CSC died, at 30K miles. From this thread I knew that it was best to proactively replace the CMC at the same time, and the shop I went to swore they replaced the "entire clutch assembly." Every time I asked what "entire assembly" meant they just repeated that it was the whole thing -- everything involving the clutch. (I was very stupid and did not make them give me a detailed receipt/invoice: it just said "heavy duty clutch kit.") I figured I was good for the rest of the car's life.

22K miles and almost exactly two years later -- about 3 months ago -- the pedal started sticking again. The day before I was supposed to drive from DC to Cape Cod. I brought it back to the same shop (because s**t should last longer than two years), and it turns out that "entire clutch assembly" meant "except for the CMC." Most of the staff had turned over, and I had no way to prove that I'd asked about it/been given the impression it was replaced along with the CSC. This time I made them look up the details about what the "heavy duty clutch kit" included and give me a copy along with the invoice for the CMC replacement.

*sigh*
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