Originally Posted by Jayhovah

Did you pay with a credit card? I'd say you've done enough on your end. I'd call your CC company and ask to issue a chargeback.

And go ahead and tell us which vendor it is so we can avoid them.

edit: And send a PM to Trips and AK. I don't personally think this forum does a very good job with handling vendors, but it also can not improve unless you give it a chance to.