I have spent over 3k w/Z1 over the past 2yrs. & the only failed part i received was an air filter with a minor defect,,,it was replaced quickly.
I've alway's had good result's from the team there & I know error's are subject to happen.
I also have come to know that it's hard to find good customer support these day's & these people will help you to the best of their ability.
Sorry to hear about the issues in the opening post,as i would recommend speaking with someone further up the ladder.
Have a Happy Independence Day Folk's!
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