Quote:
Originally Posted by khern11
If Nissan was to cover it outside of warranty, a recall, or voluntary service campaign they label this as a "good will" service or gesture. The approval of "good will" coverage is based directly on the amount you have spent with Nissan.
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I have asked Nissan about goodwill coverage on three separate occasions. The only service a Nissan dealer ever performed was an initial free oil change and headliner replacement under 36K mile warranty. They denied ESCL coverage (it didn't actually fail - I pulled the fuse). They denied CSC coverage (it didn't actually fail - I installed the Z1 kit).
But when my airbag light came on randomly last year apparently indicating that virtually the entire system had crapped out, Nissan did take care of me with goodwill coverage and absolutely no hassle. They replaced several airbags and a variety of the electronic modules that had failed. Parts and labor was pushing $8K, so I was grateful to say the least. That won me over enough to let the dealer replace my steering rack (under 3rd party warranty) while they were doing the airbag work.