Quote:
Originally Posted by Nixin
Looks are subjective, some will drool all over it and others will cringe. Lexus does build some nice cars, fit & finish and quality are excellent. Their customer service is exceptional. From my personal experience, it's something the German auto companies are lacking in.
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German customer service is, er, efficient.
If you want a real experience, try Italian next time dude! ;-)
Honestly, Alfa still cannot tell you when your car will arrive, until it's on the manifest that the truck driver hands the receiver when he pulls up to the dealership! They've only been in business for 107 years. BMW, Merc, Audi and Porsche can all tell you exactly what nut is being installed at any given time, and you will likely be able to set your watch to the delivery schedule. And that's just a small example. The attitude is "we make-a you-a car. What else you-a want-a? Now go F-off!"
If they didn't build amazing cars (and bikes, and guns), I don't think anyone would ever do business in Italy!
But yes, Lexus from the start made customer service a high priority. When they launched, they would drive a loaner to you and pick up your car for routine service! Not so much these days, though. And quality has also suffered. They still make some pretty cars, but nothing that really stirs the soul.