I personally recommend finding an honest, independent mechanic. It requires a bit of research but they are out there and it's well worth it. This forum can be a valuable resource, that is how I found my mechanic. Dealerships are businesses in a highly competitive market and, hence, are driven to maximize profits. Their focus is on selling vehicles as much if not moreso than servicing them. You will undoubtedly pay a premium for dealer service and it is questionable if you are truly getting your money's worth relative to that premium. I have talked with several former dealer techs and was shocked to learn how low their pay scale was in light of the exorbitant labor rate that dealers charge. Some that I know have left the field entirely due to this issue. This leads me to suspect that many dealers have some difficulty retaining talented mechanics. In addition, my experience has been that dealers will often try to sell expensive and often unnecessary work. A small, independent business owner has much more incentive to establish a lasting working relationship. They rely on repeat business and word of mouth referrals. A dealership, on the other hand, has a seemingly endless stream of potential customers. A good independent shop will deal with you honestly and provide the same level of service, if not better, than any dealership. I personally only use the dealership for complementary or warranty service.
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