Equalme has been very forthcoming about the fact that this isn't his main job and that he is unable to provide the level of customer service that a full shop can provide. But he is keen to make sure the finish is perfect for shipping, and he is quick to offer refunds for unsatisfied customers even though most of them just seem to be impatient tools who didn't do their research first. I would not hesitate to use his service, but I would go in knowing that delays are very possible and that the final product will be top notch.