Originally Posted by bkngo

NavTool customer service is a joke. The same guy work customer service, sales, tech support, and online help. I spoke with him about four different times. The first time he told me it would take about 48hrs to receive a RMA email. I waited for a few days and nothing (called customer service). I called back and it is the same guy. He suggests another 24-48hrs and still nothing (called tech support). I called today and (selected a different sales) he said he sent it but he would resend it again. He told me to wait for a few hours... it's 2 hours and nothing in my spam box, inbox, etc. he can't check to see if they have the correct email in the system... if I call back and he give me the run around again I am going through paypal to get my money back... I should have went with the bypass harness instead.