Originally Posted by njobe89

so i ordered my iphone7 last week at the store. when they tried to process the $170 (taxes, upgrade to the 128gb, and some help fee) payment in the store it wouldn't go through, the machine was down. the guy told me to call tmobile and he added a note in the system saying what i wanted and that i would be trading in my iphone so i can get it for free. i call tmobile and they process the payment and i even confirmed that i would be getting the iphone7 for free and the lady said yes.

fast forward to yesterday, my mom informs me that she got a text message saying that she needs to call tmobile so they can send the iphone7 (wtf). i call them from her phone and it turns out the idiot lady put in two orders for an iphone7 and didn't even put in that i would be trading my phone in. so i had to cancel one of them and now i'm not sure when i will be getting my phone.

how hard is it to put in one freaking order for an iphone. makes me want to go drop kick someone at tmobile.