Thread: The New "What did you do with your Z today" (with off topic replies) XXIII
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Old 05-27-2016, 11:59 AM   #8031 (permalink)
Ghostvette
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Quote:
Originally Posted by madwi View Post
My losing faith in humanity call last night went like this:
( Click to show/hide )

Me:IT Scott speaking.
Stupid Ohio person: Yes, I can't log in.
Me:OK, what are you having trouble logging into? Is it a specific application?
SOp:My account.
Me:Can you spell your Last name for me please?
SOp: person
Me:I don't have any record of you on file. Did I spell your last name correctly? P.E.R.S.O.N?
SOp:Correct.
Me: I don't have any records of you. Are you by chance calling me from Ohio?
SOp: Of course I am calling from Ohio, where else would I be?
Me:The world is a big place. You called the wrong hopsital by mistake. You want the hospital in Cleveland. Their website is xxxxx.org we are xxxxx.net
SOp:No I am on the correct website, it told me to call this number! Why wont you help me?
Me: Ma'am, I am trying to help you. Can you please go to the website xxxxx.org and try logging into your account. I bet it will work.
SOp: I already tried that, I told you at the start I can't log in.
Me: I understand that, but you tried logging into OUR hospitals website.
Sop:No I didn't!!!
Me:Yes you did.
SOp: NO I DIDNT!!
Me: OK, ma'am, I am going to transfer you to someone else because I don't really like you.
SOp: WHAT?!?! DONT YO...
Me:goodbye

I transferred her to the correct hospital and I know it goes to voicemail after hours. She is gonna leave a nasty message for them
Quote:
Originally Posted by Leingod View Post
Good for you. Can't stand people like that. Like, yup. I am so incompetent at MY job that you know more than me.
Quote:
Originally Posted by madwi View Post
Normally I have a lot more patience with people but every once and a while someone will just piss me off
Quote:
Originally Posted by JARblue View Post
The problem is there are so damn many people out there where that is the case. When I occasionally have to buy odd parts, I generally do my research. It's really frustrating when I go to buy the part and the sales person knows less about it than my couple of hours of research
Just had that discussion a few minutes ago. I have to send a part of our device to a new sales rep. Now I can't send the current build, that part fits in a Pelican 1690 case (rather large and heavy) and it won't fit inside anything smaller than a small crossover (think Juke). I have to send one of the new enclosures that fits in a Pelican 1610 (a little bigger than a carry on roller bag). None of the sales people have spent any time with me (since I build them, I should be the one teaching them how to use it, so I can tell them how to fix common issues they might see). The only training they have is how to plug it in, turn it on, start the app and use the app. I've gotten calls from ALL of them about an issue that would have been covered in my training. I've come to the conclusion that the zombie apocalypse is upon us....
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