Me:IT Scott speaking.
Stupid Ohio person: Yes, I can't log in.
Me:OK, what are you having trouble logging into? Is it a specific application?
SOp:My account.
Me:Can you spell your Last name for me please?
SOp: person
Me:I don't have any record of you on file. Did I spell your last name correctly? P.E.R.S.O.N?
SOp:Correct.
Me: I don't have any records of you. Are you by chance calling me from Ohio?
SOp: Of course I am calling from Ohio, where else would I be?
Me:The world is a big place. You called the wrong hopsital by mistake. You want the hospital in Cleveland. Their website is xxxxx.org we are xxxxx.net
SOp:No I am on the correct website, it told me to call this number! Why wont you help me?
Me: Ma'am, I am trying to help you. Can you please go to the website xxxxx.org and try logging into your account. I bet it will work.
SOp: I already tried that, I told you at the start I can't log in.
Me: I understand that, but you tried logging into OUR hospitals website.
Sop:No I didn't!!!
Me:Yes you did.
SOp: NO I DIDNT!!
Me: OK, ma'am, I am going to transfer you to someone else because I don't really like you.
SOp: WHAT?!?! DONT YO...
Me:goodbye

I transferred her to the correct hospital and I know it goes to voicemail after hours. She is gonna leave a nasty message for them