Quote:
Originally Posted by lionellocke
Sorry guys, I really need help.
I ordered RS1 fenders from fly1 motorsports (order #00244) through their website about 4 months ago. About months ago, I talked with Lohit Pattanaik( the owner of fly1)about refund those fenders since I could not receive them anymore. He agreed to refund but -50% from my initial payment as the restock fee and I agreed with him.
He asked my paypal and told me he will send my 50% payment and shipping, a total of $440 through paypal within a week. But after that, I didn't get refund and I could never hear from him.
I sent many emails through their website but no one reply me anymore.
Several days ago, I replied those under fly1 motorsports' RS1 fender posts, but they just deleted them.
Anyone gave me some suggestions? Since fly 1 motorsports is one of the sponsers here, will any representatives from fly1 motorsports give me a explanation?
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Quote:
Originally Posted by cooltoy
I am sure there is a good explanation and all will be well. Vendors have personal life too.
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Quote:
Originally Posted by KrnAndy
It's been 4 months for him, it doesn't matter if you have a personal life. If you can't keep up with your own back orders you shouldn't have started a business in the first place
And 50% restocking fee for something he never even received is ridiculous.
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4 months wait for a product that was in stock is BS.. Sure he has a life but 4 months.
I will never buy anything from places that do this try of business. If you don't have it or have problems then tell you customer. Don't lie, drag it out, or ignore the costumer. Fast Intention for instance have a freeking long wait time for there CBX. See people complaining about them? Not really, people actually have a super long thread just so they can look at other people's FI CBX while they wait for there's to be shipped.
The difference?
-1, Great CS where they pick up the phone, update people, check the forum for questions and answers.
-2, they are upfront with the wait. They tell people it take X amount of time before things are ready to ship.
-3, they only take a small down payment on initial purchase then collect the rest before ready to ship. This in turn let people keep most of there $$ till the product is ready/in stock. This keeps both parties accountable for the work/payment. If the buyer backs out, they keep the down. If manufacture backs out, customer is only short a for $.
FI, I will buy from anyday! Fly 1 and all those shady ones? Naw, I'll pass. I rather not deal with the headache and stuff. Sure they make nice things but way they do business sure isn't nice.
YzGyz