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GeauxTigers1 · 12-26-2015, 12:23 AM

Part 3So after a good hour and a half of a complete breakdown of this incredible car from Tony and lunch with the crew, It was time to take her home. I was so excited and on cloud 9. She sounds amazing, she runs like a monster, holy hell she's so damn sexy. This was unlike any of my boosted Zs. This was incredible! And I only had her turned up to 9lbs! Two hours later I'm having the best damn time in LA RUSH HOUR Traffic. Ugh. But hey, nothing could bring me down. That was until I no longer felt the cold air on my face. I look down, my AC is on full blast, but in the dead heat of summer, I'm getting no cold air. Meanwhile, back in Simi Valley, Tony is getting ready for his Hawaii vacation for 7 days with his wife. All packed, vacation mode ready and finally time to relax before the bright and early flight the very next day. Phone rings. It's me, asking why my AC isn't working. Rewind a bit and upon all my research, one of the items I suggested was a CSF Radiator. It was a must for me, I live in flipping AZ where it's 120 degrees and heat is your enemy. This was how I was going to battle it. While Tony didn't think I needed it, I also felt he hasn't lived in AZ! It's different here. Well, that big bad beautiful Radiator....also didn't know how to hold freon. So there was a design flaw in the radiator, and Tony instantly knew what was wrong. He was promised by the manufacturer that it had been fixed, but unfortunately experience was telling otherwise. So here I was, time to turn around drive back to Tony who was now going to meet me at the shop at 10 pm, the night before he was supposed to be in Hawaii to fix the mistake of another company. Not only that, he calculates my mileage, pays me gas for the extra trip back, puts me up into a hotel of my choice while he works. We place the Nismo Radiator back in, car runs great, recharge the AC and she's ready to go. He gets home right around 1am bc he was so willing to fix a problem that wasn't his in the first place. I'm personally shocked. Back to my Celica days, I was never running right from the getgo. Not once had I experienced customer service such as this. Literally sacrificed his vacation time with his wife to make sure the customer was receiving the product as he wanted. Amazing. I strongly believe sometimes things happen that you can't control, but it's how you respond that shows true character, and my goodness this man absolutely blew it away. Drive home, no problems at all. We are good to go! Get a phone call at about 10 in the morning, it's Tony. The guy JUST LANDED in Hawaii and calls me to find out if I made it home ok and make sure the car was running good. That ladies in gentleman, is how a freakin company should be ran. WOW.

12-26-2015, 12:23 AM	#208 (permalink)
GeauxTigers1 Track Member Join Date: Nov 2011 Location: Surprise, Az Posts: 590 Drives: 2017 370Z Nismo Rep Power: 6745	Part 3So after a good hour and a half of a complete breakdown of this incredible car from Tony and lunch with the crew, It was time to take her home. I was so excited and on cloud 9. She sounds amazing, she runs like a monster, holy hell she's so damn sexy. This was unlike any of my boosted Zs. This was incredible! And I only had her turned up to 9lbs! Two hours later I'm having the best damn time in LA RUSH HOUR Traffic. Ugh. But hey, nothing could bring me down. That was until I no longer felt the cold air on my face. I look down, my AC is on full blast, but in the dead heat of summer, I'm getting no cold air. Meanwhile, back in Simi Valley, Tony is getting ready for his Hawaii vacation for 7 days with his wife. All packed, vacation mode ready and finally time to relax before the bright and early flight the very next day. Phone rings. It's me, asking why my AC isn't working. Rewind a bit and upon all my research, one of the items I suggested was a CSF Radiator. It was a must for me, I live in flipping AZ where it's 120 degrees and heat is your enemy. This was how I was going to battle it. While Tony didn't think I needed it, I also felt he hasn't lived in AZ! It's different here. Well, that big bad beautiful Radiator....also didn't know how to hold freon. So there was a design flaw in the radiator, and Tony instantly knew what was wrong. He was promised by the manufacturer that it had been fixed, but unfortunately experience was telling otherwise. So here I was, time to turn around drive back to Tony who was now going to meet me at the shop at 10 pm, the night before he was supposed to be in Hawaii to fix the mistake of another company. Not only that, he calculates my mileage, pays me gas for the extra trip back, puts me up into a hotel of my choice while he works. We place the Nismo Radiator back in, car runs great, recharge the AC and she's ready to go. He gets home right around 1am bc he was so willing to fix a problem that wasn't his in the first place. I'm personally shocked. Back to my Celica days, I was never running right from the getgo. Not once had I experienced customer service such as this. Literally sacrificed his vacation time with his wife to make sure the customer was receiving the product as he wanted. Amazing. I strongly believe sometimes things happen that you can't control, but it's how you respond that shows true character, and my goodness this man absolutely blew it away. Drive home, no problems at all. We are good to go! Get a phone call at about 10 in the morning, it's Tony. The guy JUST LANDED in Hawaii and calls me to find out if I made it home ok and make sure the car was running good. That ladies in gentleman, is how a freakin company should be ran. WOW. __________________ Fast Intentions Kit Stage 2 #076 2017 Twin Turbo 370z Nismo. JMS Built Block, Closed Deck 874whp, 803lbs Tq e85 Ecutek Tune Last edited by GeauxTigers1; 12-26-2015 at 12:59 AM.