Originally Posted by birdman71

Yeah there is a reason why I like the Job I am in, not only is my job not only specifically taking calls from upset or pissed off customers; which a lot of my job is taking calls form customers, but they're not always upset.
If that was the only concept to my job I probably would have yelled at someone by now. There have been a couple times; I had this one guy who for literally, not figuratively, 2 hours and 8 minutes, debated with me on the concept of why a current driver in the State of CA must have auto insurance. Mind you this is also someone who called in looking for a quote.

After I got him settled on why, he went into Why it is different from Maryland (where he was coming from) and California (where he was moving to).
In the end, he didn't do the policies and sadly that made me happy, he would have been one of those customers to where if his premium went up $.01/ 6months that he would be raging on the phone... lol

Plus, with all the room for bonuses and accomplishments on the sales side have a lot of positive reinforcement there