From a completely unbiased point of view (not knowing either one of you) , reading those emails it seemed like John handled things very professionally. In fact the only time I noticed a "tone" was when you actively refused to do what he was asking you to do to test the issue. Obviously there'd be frustration when you pay someone for assistance, they provide their portion of the work and you don't follow through on your end. Especially when the end product relies partially on you logging necessary data. Like I said I don't know either one of you but if someone was actively refusing to do what I asked so I could do my job to the best of my ability...there may be some frustration in my next couple messages.
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