I've worked with john and he's fine. It's just that some people are more sensitive than others. To be honest,it looks like he's been working on everything that you've asked him to. Etunes are a lot different than taking your car to a tuner. It's been over two weeks with back and forth tune updates where as if he had your car on a dyno,it would all be done in a day. No offense,but what do actually expect when going the Etune route? Hope you get your issue resolved and find exactly what your looking for out of your car.