Originally Posted by onzedge

I bought a box of Nilla Wafers at Safeway and when I returned home, I popped in a Star Trek (original series) DVD and settled in for some relaxation. I opened up the Nilla Wafers' inner bag and discovered they were quite stale. I was more than a little upset, as you have likely already surmised, but I decided to take my chances and return them to the store.

Do not worry as the story has a happy ending. The person at Safeway's customer service counter allowed me to get a new box and even open it up right there to allow e to validate the wafer's' freshness. They were nice and crisp. Whew!!!

At the end of the day I was able to enjoy some Star Trek as well as Nilla Wafers.

I hope this helps illustrate the underlying issues of customer service that seem to pervade this thread.

By the way -- you are in the wrong and should just make it right with the buyer. Your history is not helping you either. Maybe you can move to another country or something.