Quote:
Originally Posted by speed_BMW330i
Not really sure if this is true, as this has never happened to me personally, BUT....
over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.
Believable or BS?
Martin
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That's very true. CSI (Customer Satisfaction Index) is important. A good one gets you cash, better product availability, and other tangible and intangible perks. "Most" dealers work hard to keep this score high. A bad customer review can undo a lot of hard work, or just dig the hole deeper..