Originally Posted by koeppelnissan

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible! Fusz will agree with that!