Nissan 370Z Forum - View Single Post - Can't seem to get the Dealers to fix my NISMO

MR.nismo · 02-14-2015, 03:02 PM

I had issues with a previous (2011)Nismo I had. Brand new and with less than 500 miles engine lights were coming on for no reason. My case with dealing with service department, all the mechanics and so on gave the opportunity to know them all. Several months later the engineer was involved and after the replacement of coils, o2 sensors, cat converters and some other small things then finally the ECU was replaced and problem was solved. My issues were just engine lights, no stalling or engine dying on the road, So I figure your case is more serious than mine was.
My advise, as stated by others is:
1. Contact corporate (make a file case) therefore they are aware of the issue and if something does not happen within a time frame, corporate will contact the dealer and inquire about it. (they did it for me) and they will contact you once in a while for updates.
2. Log dates, names, what they said, possible causes and remedies (according to them) and always get a print out of anything they do to your car I.E. diagnostics, replacement of parts, road test, fuel test and so on.
3.Most important, have patience and if the engineer is getting involved, he/she do not work solely for that particular dealer. They are assigned a region and they visit dealers as they are needed. In my case the dealer would let me know when engineer was visiting so I could have my vehicle available to him with minimal waiting periods.
I hope your issue is resolved promptly and stay cool.

02-14-2015, 03:02 PM	#13 (permalink)
MR.nismo Enthusiast Member Join Date: Nov 2011 Location: Hackensack, NJ Age: 50 Posts: 373 Drives: 2014 Nismo Gun Metal Rep Power: 14	I had issues with a previous (2011)Nismo I had. Brand new and with less than 500 miles engine lights were coming on for no reason. My case with dealing with service department, all the mechanics and so on gave the opportunity to know them all. Several months later the engineer was involved and after the replacement of coils, o2 sensors, cat converters and some other small things then finally the ECU was replaced and problem was solved. My issues were just engine lights, no stalling or engine dying on the road, So I figure your case is more serious than mine was. My advise, as stated by others is: 1. Contact corporate (make a file case) therefore they are aware of the issue and if something does not happen within a time frame, corporate will contact the dealer and inquire about it. (they did it for me) and they will contact you once in a while for updates. 2. Log dates, names, what they said, possible causes and remedies (according to them) and always get a print out of anything they do to your car I.E. diagnostics, replacement of parts, road test, fuel test and so on. 3.Most important, have patience and if the engineer is getting involved, he/she do not work solely for that particular dealer. They are assigned a region and they visit dealers as they are needed. In my case the dealer would let me know when engineer was visiting so I could have my vehicle available to him with minimal waiting periods. I hope your issue is resolved promptly and stay cool. __________________ Sarcasm and Orgasm are about the same thing. One is good....the other is better. Last edited by MR.nismo; 02-14-2015 at 03:08 PM.